Refund policy

At Re:Play Football, we specialize in quality pre-owned football boots. If your boots aren't the right fit or you have changed your mind, eligible items can be returned within 14 days of delivery.

Return Eligibility & Testing

  • Indoor Fit Testing Only: Boots must only be tried on indoors on carpet. Items returned with pitch debris, grass stains, mud, or outdoor wear will be rejected and returned to you at your expense.

  • Original Condition: Boots must be returned in the exact condition received, including attached Re:Play tags, original or generic boxes, and any included accessories (e.g., extra laces or stud keys).

  • Pre-Owned Wear: Minor cosmetic marks, upper creasing, or minor fading visible in original listing photos or noted in descriptions do not count as faults.

How to Arrange a Return

  1. Contact Us First: Email contact@replayfootball.co.uk with your order number and reason for return before shipping anything back. Returns sent without prior authorization cannot be accepted or processed.

  2. Receive Approval: Our team will review your request and reply with return confirmation and instructions.

  3. Pack & Ship: Securely pack the boots, include a slip with your order number, and post them to:

    Re:Play Football Returns 13A Tanfield Lea Industrial Estate Tanfield Lea, DH9 9UU United Kingdom

  4. Track Your Delivery: Return postage for sizing or preference returns is paid by the customer. We strongly recommend using a tracked postal or courier service and keeping your receipt until the refund is complete.

Faulty or Misdescribed Gear If your boots arrive with major structural defects not disclosed or pictured in the listing (e.g., soleplate separation or split seams), email contact@replayfootball.co.uk within 7 days of delivery with photos of the issue.

Refund Processing

  • Inspection: Returned items are inspected against original listing photos within 3 business days of arrival.

  • Payout: Approved refunds will be issued to your original payment method within 3–5 business days. Original delivery charges are non-refundable unless the item was misdescribed or defective beyond the original listing details.