Unfortunately, we are unable to amend or cancel orders once they are placed and a payment has been processed. This includes:

• Change the item or size
• Adding or removing items
• The shipping method
• Delivery/billing address

You may be able to amend your address by contacting your chosen delivery courier.

After you have placed your order, you will receive the following E-mail messages:

Order confirmation: This confirms we have received your requested order. You
should receive this confirmation within minutes of placing your order. All orders are
subject to availability. If an item is unavailable after the order is placed, we will
contact you and provide you a refund for the incomplete/cancelled order.

Shipping confirmation: This is sent once your order has been dispatched from our
warehouse. You will receive a tracking number(s) that will enable you to follow your
order from our warehouse.

Order return and refund: Once we've received your returned order at our
warehouse, we'll perform any necessary inspections. You will receive an email to
confirm whether your return matches all requirements, at that point we'll issue a
refund or exchange for the item(s).

United Kingdom:

xxxxxxx standard delivery (2-4 working days) -  £xxxxxx

Free standard delivery on all orders over £xxxx

During sale periods, orders may take longer to process. Products may also be
delivered in separate shipments.

We currently deliver to the UK only but we are exploring delivery to international
locations.

Once an order is placed, we are unable to make any changes. Please ensure the
correct delivery address is entered upon placing the order.

This will be subject to the shipping method you have chosen. You will receive an
email notification to confirm your order has been dispatched with a tracking number.

Once your order is dispatched, you will receive a notification containing your tracking number. This can be used on the couriers tracking app/website to track your parcel.

Alternatively, you can track your order through your account via "Your Orders".

In the unlikely event you have not got your parcel, please contact our customerservice team at contact@replayfootball.co.uk. 

We will initially try to assist you in finding the location of your parcel and if this is unsuccessful, we will raise an investigation with the courier.

We accept Mastercard, Mastercard Debit, Visa, Visa Electron, Visa Debit, PayPal,
Klarna, Clearpay, Apple Pay and Google Pay.

We will debit the total value of your order at the time of purchase. We will not accept the order or supply the goods to you until we have received full payment.

Unfortunately, we do not accept returns of your goods once purchased. For more
information please see our Returns Policy.